Company: SpotOn
Industry: Restaurant and Hospitality Technology
Region: United States
“People tell stories because it’s the fastest way to connect emotionally. Arcade gives us the ability to do that — at scale.” — Darryl Butler, Head of Sales Engineers and Product Enablement
The Challenge: Complex Tools Slowed Product Content Creation
SpotOn’s enablement team faced mounting pressure to keep pace with rapid product growth using training tools that couldn’t scale.
Their existing training software required extensive time and expertise to operate — only three people in the entire company could use it effectively. Building interactive content took days, if not weeks, and sales enablement leaders often found themselves fielding questions about production delays instead of driving forward new programs.
For Darryl Butler, Head of Sales Engineers and Product Enablement, this bottleneck stifled momentum:
“We were being asked in meetings, ‘Where’s the production? What have you released?’ That stopped completely after we started using Arcade.”
SpotOn needed a more intuitive, scalable way to train teams and tell product stories — one that could match their pace of innovation.
The Solution: Turning Static Training Into Interactive Storytelling
When SpotOn’s CEO introduced Butler to Arcade, he decided to test it against the team’s existing toolset. Rebuilding a 72-hour project that had originally been built in a traditional e-learning platform took less than half a day in Arcade — and immediately proved the value of a simpler, faster platform.
Once that side-by-side comparison circulated internally, adoption spread “like wildfire.” Teams could finally produce scalable, story-driven training without specialized skills or excessive turnaround times.
With Arcade, SpotOn’s enablement team created two new content types that became company staples:
- Info-cades: High-level, quick-hit overviews for fast onboarding and product refreshers.
- Full Arcades: Deeper, interactive modules used for certifications and live sales training.
These formats became the foundation for training programs, onboarding sessions, and internal knowledge sharing across multiple departments — including sales engineering, BDRs, onboarding, and even hardware operations.
Why Arcade: Built for Speed, Simplicity, and Scale
Arcade replaced friction with flow, giving SpotOn’s teams a faster, more collaborative way to create consistent product stories.
- Intuitive and easy to learn: Anyone could start building and publishing Arcades within hours — no steep learning curve or special training required.
- 72 hours down to 4: What once took three full days could now be completed in a single afternoon, saving massive amounts of time and creative bandwidth.
- Reusable and repeatable formats: The enablement team standardized Info-cades and training Arcades, ensuring every new launch followed a consistent framework.
- Cross-functional flexibility: From enablement to hardware operations, teams across SpotOn now use Arcades to visualize processes, explain product updates, and train staff efficiently.
The Results: A Faster, More Engaged GTM Organization
Within months of launching Arcade, SpotOn transformed how it trained, demoed, and communicated product value — both internally and externally.
- 18X faster content creation: What was once a 72-hour training build was suddenly completed in just four hours.
- Higher engagement across teams: Training participation and repeat views surged as employees returned to Arcades for refreshers instead of one-and-done sessions.
- Empowered sales enablement: The sales organization gained ready-to-use Arcades for learning, demos, and customer walkthroughs, eliminating long delays between content requests and delivery.
- Scalable product launches: For the rollout of a new version of their restaurant POS, Arcade enabled a complete certification program, interactive training, and shareable demo version, giving sales teams a way to showcase the product even without live Android access.
What started as a push to simplify training has evolved into a company-wide storytelling engine — one that accelerates readiness, scales consistency, and empowers every team at SpotOn to show their product’s value with clarity and speed.
Try it yourself: Create your first interactive demo with Arcade
Speak with an Arcade expert to learn more: https://www.arcade.software/contactsales
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