Changelog

What's New

• Folders are now available! Organize your teams' Arcades for easier access and visibility.

Bug Fixes

• Fixed an issue where Arcades were not exporting correctly if there was a video step that had a voiceover that was longer than the video
• Fixed an issue where international fonts were not exporting correctly
• Fixed an issue where the Insights email digests were not linking directly to selected Arcades

What's new: 

Arcade Adventure is here! 

Introducing a new suite of tools designed for seamless, personalized, and beautiful storytelling at scale.

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Learn more

• Knowledge base
• Announcement blog
• Landing page

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Higher-quality exports.

We rebuilt our export infrastructure to move from analog to frame-by-frame rendering. With this rewrite, you’ll notice a much higher-quality export that resembles the original Arcade. We’ve also been able to add the audio capabilities quite easily.

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Check out the differences below ⬇️

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Original Exporter: 

• No sound (wasn't supported)
• Choppy animations due to dropped frames and non-optimized CSS animations
• 28s length / 16mb file size

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New Exporter: 

• Background music
• Synthetic Voice audio
• Higher quality and smoother animations
• 28s length / 37mb file size

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Want to learn more about this project? Check out this blog post.

What's new: 

The undo command ⎌ is here and ready to save the day from any 'oops' moments.

• For Windows = control + z
• For Mac = command + z

Bug Fixes: 

Fixed an issue where step progressions where inconsistent in some video exports.

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What's New: 

• Understand branching performance with an expanded view in Insights.
• When a new Arcade is created, a chapter will be added by default.

Bug Fixes: 

• Fixed an issue where Arcades with synthetic voice weren't rendering correctly on mobile.

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What's new: 

• Learn how your viewers are interacting with branching options in the updated Insights page.

Bug Fixes: 

• Fixed an issue where callouts in the first step of an Arcade weren't showing up correctly.

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What's new: 

• Backgrounds are now available for your Arcade. Add a more refined look with one of our five options.

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Bug Fixes: 

• Fixed an issue where if you muted an Arcade before it started play, the mute was not respected.
• Fixed an issue with Callout animations not rendering correctly.

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What's new: 

• Captions are now automatically created when using our Synthetic Voice feature, allowing for a more accessible viewer experience.

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Bug Fixes: 

• Fixed an issue where background music was ducking too much when Synthetic Voice was used in a step
• Fixed an issue where new steps were not being auto-selected in the step selector.
• Fixed an issue where the last step chapters were not including the previous step in the background display

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New Features:

• ‍Make a statement with new formatting options. Add emphasis to your hotspots and callouts with our new syntax options. This is useful for highlighting key points and information that you want your audience to remember.
• Gmail, meet Growth: Customers with Gmail accounts can now join our Growth plan - yes, you heard that right :)

‍Bug Fixes: 

• Fixed an issue where hotspot popovers weren’t opening during autoplay when the step before had a callout.
• Fixed an issue where Insights were temporarily paused for Gmail accounts that upgraded to the growth plan.
• Fixed an issue where markdowns were not enabled on mobile captions.
• Fixed an issue where the default cursor was randomly placed in steps that had multiple buttons.

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Bug Fixes: 

• Fixed an issue in the editor where some customers would be forced out of the editing text area when using the left/right arrow keys.
• Fixed an issue where customers received duplicate emails after the first view of their Arcade.
• Fixed an issue where duplicate Arcades were showing in email embeds.
• Fixed an issue in Insights where Arcades showed 0% completion rate if the last step went to a previous step.
• Fixed an issue where some hotspots’ text flashed briefly before being hovered over.
• Made an improvement to the Weekly Digest email by adding a direct link to the Arcade instead of navigating through the main Insights tab.
• Resolved an issue where the pan and zoom effects were lost during copying.
• We have made some enhancements to the mobile responsiveness of Arcades which have multiple buttons.
• Made improvements to how background music renders on iOS devices.

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What's new: 

Choose your own adventure

We are excited to announce that we have implemented support for multiple buttons on chapters, allowing for a more personalized and engaging experience for your audience.

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Bug Fixes: 

• An updated version of the Chrome Extension (v0.19.2) is now available. This version fixes an issue where certain sites were slowed down.
• Fixed an issue where introduction chapters were being added as the second step, not the first.
• Fixed an issue where files uploaded to the Media Library stuttered in preview mode.
• Fixed an issue where Hotspot wouldn't automatically show if Arcade was set to autoplay or the previous step had a callout.
• Fixed an issue where Arcades with music required a click to start the sound; however, there was no button. Now, there is a play button.
• Fixed an issue where video & GIF exports had white rounded corners on the edges of the media.
• Fixed an issue where the synthetic voice progress bar didn't reset when users navigated to another step with voiceover.

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What's new: 

• Synthetic Audio allows you to narrate your Arcade with professional and natural sounding voiceovers.
• Updated questions in the new user onboarding flow, to better personalized their experience with Arcade.

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Bug Fixes: 

• Fixed an issue where exported videos/GIFs had white rounded edges on the corner
• Fixed an issue where background music wasn't ducking enough when paired with other videos

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What's new: 

• Guiding your audience through a demo just got easier, with our new hotspot target feature. Choose different call-to-actions or take viewers on different paths using hotspots.

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Bug Fixes: 

• Fixed an issue where some users using promotional codes were not getting enabled on the correct plan
• Fixed an issue where callouts weren’t resizing correctly when customers were using pan and zoom

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What's launched: 

• Add some ambiance to your Arcade with our new background music feature.
• Our new Slack App helps teams stay on top of what's being published, and creates more visibility for other internal teams.

New Features: 

• Weekly digest email for Creators to get a rolled-up view of view of their Arcade that week

Early features we're testing: 

• An AI prompt generator for creating relevant content in Hotspots and Callouts (more details coming soon 👀!) 

Bug Fixes: 

• Fixed an issue where the 'play' button sometimes appeared between two adjacent video steps
• Fixed a bug where clicking on an Arcade product page would sometimes ask you to authenticate, and then take you to a different page. Now, after authenticaion, it takes you to the page you intended to go to.
• Fixed an issue where the Hotspot sometimes stuttered when a user hovers over the corner of it.

Introducing Crop:

Our new 'Edit' option in the toolbar allows creators to easily edit images in a step.

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Updated Website:

Our website got an upgrade! Check out our new homepage, product page, and Spotlight.

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Feature Polish:

We made improvements to Callouts to improve how they render when the size of a screen changes.

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Bug Fixes:

• Removed ‘/view’ from publishedArcade URLs to prevent confusion about access permission.
• Fixed a bug where a play button sometimes flashes when there are two video steps right after each other.

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Infrastructure Improvements:

• A new internal development environment to test features before launch.
• More automated tests and  measurements of Callouts and our new video editing features.

Introducing Callouts:

What makes an Arcade memorable is the ability to bring your product and words together to tell an interactive story. Callouts are the glue of that experience — allowing your viewers to move from one chapter to the next.

Now, you can add more context to your Arcades, while keeping your viewers engaged.

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- New 'help & resources' button: A faster way to get your questions answered or share feedback while you're creating

- Fix to GIF and video exports: Fixed a bug where some portrait Arcades were exporting to a mobile format

• We've made some investments in our fullscreen mode. Before. you needed to use a browser wrapper to expand into fullscreen. Now, we allow you to expand into fullscreen regardless of whether you're using a browser wrapper.

• We've added a nice help icon on the bottom right of your Arcade editor.

• Make your Arcades pop with motion. Pan and zoom will focus your users on what matters inside your demo. To enable, click on the new Pan and Zoom button in the Step Tools menu in the editor. Check out this Arcade to learn how to use it. Pan and Zoom is available for all Growth plan customers.
• We released a bevy of bug fixes, enhancements, and general improvements to ensure Arcades continue to represent your products beautifully.

• Growth: Ever had a frustrating moment when you need to edit an Arcade that is live, but the creator is on vacation, OOO, or not online because of different timezones? Now any admin can allow anyone inside the plan to edit any Arcade! For all new Growth users, this is going to be default on. For all current Growth users, your admin needs to change this setting.

• Pro+: MAJOR release! We support blurring of your content. If you want to anonymize data, now you can! Check it out once you log in. Note that this does not apply to videos.

• Better upload progress experience: You can now see where you are in the upload experience and learn more about where you are in the upload journey.
• Videos are trimmed by default: We give you access to the whole video as a step in the flow, so you can edit more easily.
• Videos upload as part of the editing experience: You can edit your Arcade faster because we now upload videos as part of the editing experience.

• We've made some changes to your introduction slides. They now have new pulsating buttons, and blur controls! 

• New media library: You can easily update Arcades with new content by using our new media library. You can now see the dimensions of every Arcade that you upload inside the library, and match it against your current Arcade's dimensions. You can also easily "swap and replace" the media library content for wherever you are within your current Arcade.
• Growth plan: Announcing Video Splitting! Easily create interactive Arcades from videos. Learn more about this feature here.

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• Chapters are supported across all plans! Add an introduction slide or a chapter anywhere across your Arcade.
• Bug fix: Hotspots save location correctly.
• Enterprise plan: We support SAML SSO. Read through the documentation here.

• Adjust your hotspot location: Now it's easier to change the location of your hotspot.
• Growth plan: Integrate with Amplitude, Google Analytics, Segment and more! Read through our docs to learn more. Join our beta here.
• Growth plan: Share your Arcade directly with your team.
• Growth plan: Check out your team right from your main page! 

• We now support audio in MP4 uploads! If you want to upload a video of yourself speaking to personalize your Arcade, or explain how something works, your viewers will hear audio.
• If you want to change your Arcade dimensions, you can do so before capture. It remembers the last Arcade's dimensions so that you can easily update Arcades.
• We added a small design cue to your mobile Arcades to indicate that the text can be expanded. If you also want to turn off the mobile settings, you can do so within your Arcade.
• Emojis are now supported inside GIF exports!
• If you are editing an Arcade, and there is no hotspot, you will see a visual warning that it needs to be updated.

Announcing Arcade Growth

Today we're launching Arcade Growth! It's our newest plan that helps marketers to build, learn, and experiment fast.A few awesome things are included, including:

• Showing off your brand with custom logos
• Video editing - trim or speed up videos
• Learning from insights across many metrics
• Being able to collaborate as a team on high performing demos

Features

Insights for all! Insights is our new take on analytics. If you’ve used Arcade Analytics in the past, you’re going to love Insights. Insights redefine some key metrics we use to measure the success of your Arcades. You can read more about it here.

Improvements

• We updated our billing pages to allow users to change the billing name (as well as other information) so that invoices are rendered with the appropriate information.
• We now show visible feedback after granting user access to a team.

Bug fixes

• We fixed a bug that prevented some Teams customers from duplicating each other’s Arcades.
• We fixed a bug that prevented some Team Arcades from being branded.
• We fixed a bug where videos uploaded through the editor can’t be previewed in the library.
• We fixed a bug that prevented users from tagging Arcades that were rendered below the fold on the index page.