The latest Arcade feature releases, improvements, design updates, and bug fixes.
November 24, 2023

What's New

  • 🗄 Export panel: We've revamped the export experience, giving you more control over the quality and size of your videos and GIFs. Create multiple exports for your channels' requirements in a few clicks and use version history to track changes.
  • ⌨️ More keyboard shortcuts: Restart, pause, cancel, and finish recordings quickly.

November 17, 2023

What's New

  • Rearrange buttons: Easily drag-and-drop buttons to change their order on chapters. This is especially helpful when building Arcades with branching. (*Available on Growth)
  • Closed captions: Choose whether to have closed captions ON or OFF when using synthetic voice in an Arcade.
  • Callout animations: Viewers can move callouts to anywhere in their screen. This is helpful if there's a lot of text on your step and things are hidden.

Bug Fixes

  • Fixed an issue where some Arcades were jumping steps if steps had been hidden from navigation.

November 10, 2023

What's New

  • Branching view: Easily see how viewers will move through different paths and make adjustments to routes.
  • More background colors: Background colors give Arcades an extra bit of polished. We'e added 8 more options to choose from.
  • Custom Thumbnails: Tailor how your Arcade link preview renders on social media
November 3, 2023
What's New
  • URLs can now be included in markdown text (*available for Growth customers)
Bug Fixes
  • Fixed an issue where Synthetic Voice scripts were not rendering properly when the '&' symbol was used
  • Fixed an issue to ensure Callouts scale correctly with steps that have pan and zoom
October 27, 2023
What's New
  • Folders are now available! Organize your teams' Arcades for easier access and visibility.
Bug Fixes
  • Fixed an issue where Arcades were not exporting correctly if there was a video step that had a voiceover that was longer than the video
  • Fixed an issue where international fonts were not exporting correctly
  • Fixed an issue where the Insights email digests were not linking directly to selected Arcades
October 26, 2023
What's new: 

Arcade Adventure is here! 

Introducing a new suite of tools designed for seamless, personalized, and beautiful storytelling at scale.

Learn more

October 20, 2023

Higher-quality exports.

We rebuilt our export infrastructure to move from analog to frame-by-frame rendering. With this rewrite, you’ll notice a much higher-quality export that resembles the original Arcade. We’ve also been able to add the audio capabilities quite easily.

Check out the differences below ⬇️

Original Exporter: 
  • No sound (wasn't supported)
  • Choppy animations due to dropped frames and non-optimized CSS animations
  • 28s length / 16mb file size

New Exporter: 
  • Background music
  • Synthetic Voice audio
  • Higher quality and smoother animations
  • 28s length / 37mb file size

Want to learn more about this project? Check out this blog post.

October 13, 2023
What's new: 

The undo command ⎌ is here and ready to save the day from any 'oops' moments.

  • For Windows = control + z
  • For Mac = command + z
Bug Fixes: 

Fixed an issue where step progressions where inconsistent in some video exports.

October 6, 2023
What's New: 
  • Understand branching performance with an expanded view in Insights.
  • When a new Arcade is created, a chapter will be added by default.

Bug Fixes: 
  • Fixed an issue where Arcades with synthetic voice weren't rendering correctly on mobile.

September 29, 2023
What's new: 
  • Learn how your viewers are interacting with branching options in the updated Insights page.
Bug Fixes: 
  • Fixed an issue where callouts in the first step of an Arcade weren't showing up correctly.

September 22, 2023
What's new: 
  • Backgrounds are now available for your Arcade. Add a more refined look with one of our five options.

Bug Fixes: 
  • Fixed an issue where if you muted an Arcade before it started play, the mute was not respected.
  • Fixed an issue with Callout animations not rendering correctly.

September 15, 2023
What's new: 
  • Captions are now automatically created when using our Synthetic Voice feature, allowing for a more accessible viewer experience.

Bug Fixes: 
  • Fixed an issue where background music was ducking too much when Synthetic Voice was used in a step
  • Fixed an issue where new steps were not being auto-selected in the step selector.
  • Fixed an issue where the last step chapters were not including the previous step in the background display

September 8, 2023
New Features:
  • Make a statement with new formatting options. Add emphasis to your hotspots and callouts with our new syntax options. This is useful for highlighting key points and information that you want your audience to remember.
  • Gmail, meet Growth: Customers with Gmail accounts can now join our Growth plan - yes, you heard that right :)
Bug Fixes: 
  • Fixed an issue where hotspot popovers weren’t opening during autoplay when the step before had a callout.
  • Fixed an issue where Insights were temporarily paused for Gmail accounts that upgraded to the growth plan.
  • Fixed an issue where markdowns were not enabled on mobile captions.
  • Fixed an issue where the default cursor was randomly placed in steps that had multiple buttons.

September 1, 2023

Bug Fixes: 

  • Fixed an issue in the editor where some customers would be forced out of the editing text area when using the left/right arrow keys.
  • Fixed an issue where customers received duplicate emails after the first view of their Arcade.
  • Fixed an issue where duplicate Arcades were showing in email embeds.
  • Fixed an issue in Insights where Arcades showed 0% completion rate if the last step went to a previous step.
  • Fixed an issue where some hotspots’ text flashed briefly before being hovered over.
  • Made an improvement to the Weekly Digest email by adding a direct link to the Arcade instead of navigating through the main Insights tab.
  • Resolved an issue where the pan and zoom effects were lost during copying.
  • We have made some enhancements to the mobile responsiveness of Arcades which have multiple buttons.
  • Made improvements to how background music renders on iOS devices.

August 29, 2023

What's new: 

Choose your own adventure

We are excited to announce that we have implemented support for multiple buttons on chapters, allowing for a more personalized and engaging experience for your audience.

Bug Fixes: 
  • An updated version of the Chrome Extension (v0.19.2) is now available. This version fixes an issue where certain sites were slowed down.
  • Fixed an issue where introduction chapters were being added as the second step, not the first.
  • Fixed an issue where files uploaded to the Media Library stuttered in preview mode.
  • Fixed an issue where Hotspot wouldn't automatically show if Arcade was set to autoplay or the previous step had a callout.
  • Fixed an issue where Arcades with music required a click to start the sound; however, there was no button. Now, there is a play button.
  • Fixed an issue where video & GIF exports had white rounded corners on the edges of the media.
  • Fixed an issue where the synthetic voice progress bar didn't reset when users navigated to another step with voiceover.

August 18, 2023
What's new: 
  • Synthetic Audio allows you to narrate your Arcade with professional and natural sounding voiceovers.
  • Updated questions in the new user onboarding flow, to better personalized their experience with Arcade.

Bug Fixes: 
  • Fixed an issue where exported videos/GIFs had white rounded edges on the corner
  • Fixed an issue where background music wasn't ducking enough when paired with other videos

August 11, 2023
What's new: 
  • Guiding your audience through a demo just got easier, with our new hotspot target feature. Choose different call-to-actions or take viewers on different paths using hotspots.

Bug Fixes: 
  • Fixed an issue where some users using promotional codes were not getting enabled on the correct plan
  • Fixed an issue where callouts weren’t resizing correctly when customers were using pan and zoom

August 4, 2023
What's launched: 
  • Add some ambiance to your Arcade with our new background music feature.
  • Our new Slack App helps teams stay on top of what's being published, and creates more visibility for other internal teams.
July 28, 2023
New Features: 
  • Weekly digest email for Creators to get a rolled-up view of view of their Arcade that week
Early features we're testing: 
  • An AI prompt generator for creating relevant content in Hotspots and Callouts (more details coming soon 👀!) 
Bug Fixes: 
  • Fixed an issue where the 'play' button sometimes appeared between two adjacent video steps
  • Fixed a bug where clicking on an Arcade product page would sometimes ask you to authenticate, and then take you to a different page. Now, after authenticaion, it takes you to the page you intended to go to.
  • Fixed an issue where the Hotspot sometimes stuttered when a user hovers over the corner of it.
July 21, 2023
Introducing Crop:

Our new 'Edit' option in the toolbar allows creators to easily edit images in a step.

Updated Website:

Our website got an upgrade! Check out our new homepage, product page, and Spotlight.

Feature Polish:

We made improvements to Callouts to improve how they render when the size of a screen changes.

Bug Fixes:
  • Removed ‘/view’ from publishedArcade URLs to prevent confusion about access permission.
  • Fixed a bug where a play button sometimes flashes when there are two video steps right after each other.

Infrastructure Improvements:
  • A new internal development environment to test features before launch.
  • More automated tests and  measurements of Callouts and our new video editing features.
July 10, 2023
Introducing Callouts:

What makes an Arcade memorable is the ability to bring your product and words together to tell an interactive story. Callouts are the glue of that experience — allowing your viewers to move from one chapter to the next.

Now, you can add more context to your Arcades, while keeping your viewers engaged.

June 30, 2023

- New 'help & resources' button: A faster way to get your questions answered or share feedback while you're creating

- Fix to GIF and video exports: Fixed a bug where some portrait Arcades were exporting to a mobile format

June 23, 2023
  • We've made some investments in our fullscreen mode. Before. you needed to use a browser wrapper to expand into fullscreen. Now, we allow you to expand into fullscreen regardless of whether you're using a browser wrapper.
  • We've added a nice help icon on the bottom right of your Arcade editor.
June 16, 2023
  • Make your Arcades pop with motion. Pan and zoom will focus your users on what matters inside your demo. To enable, click on the new Pan and Zoom button in the Step Tools menu in the editor. Check out this Arcade to learn how to use it. Pan and Zoom is available for all Growth plan customers.
  • We released a bevy of bug fixes, enhancements, and general improvements to ensure Arcades continue to represent your products beautifully.
June 11, 2023
  • Growth: Ever had a frustrating moment when you need to edit an Arcade that is live, but the creator is on vacation, OOO, or not online because of different timezones? Now any admin can allow anyone inside the plan to edit any Arcade! For all new Growth users, this is going to be default on. For all current Growth users, your admin needs to change this setting.
June 3, 2023
  • Pro+: MAJOR release! We support blurring of your content. If you want to anonymize data, now you can! Check it out once you log in. Note that this does not apply to videos.
May 27, 2023
  • Better upload progress experience: You can now see where you are in the upload experience and learn more about where you are in the upload journey.
  • Videos are trimmed by default: We give you access to the whole video as a step in the flow, so you can edit more easily.
  • Videos upload as part of the editing experience: You can edit your Arcade faster because we now upload videos as part of the editing experience.
May 22, 2023
  • We've made some changes to your introduction slides. They now have new pulsating buttons, and blur controls! 
May 15, 2023
  • New media library: You can easily update Arcades with new content by using our new media library. You can now see the dimensions of every Arcade that you upload inside the library, and match it against your current Arcade's dimensions. You can also easily "swap and replace" the media library content for wherever you are within your current Arcade.
  • Growth plan: Announcing Video Splitting! Easily create interactive Arcades from videos. Learn more about this feature here.

May 6, 2023
  • Chapters are supported across all plans! Add an introduction slide or a chapter anywhere across your Arcade.
  • Bug fix: Hotspots save location correctly.
  • Enterprise plan: We support SAML SSO. Read through the documentation here.